I. SELLER’S CONTACT DETAILS
Company name: Greus s.r.o.
Registered office: Tvrdého 643, Letňany, 199 00 Praha 9
Company ID: 099 78 151
VAT ID: CZ09978151
Registered: in the Commercial Register maintained by the Municipal Court in Prague, Section C, File 370415
Phone: +420 775 848 081
E-mail: info@greus.com
Web: www.greus.com
II. INTRODUCTORY PROVISIONS
2.1. These Terms and Conditions (hereinafter referred to as the “Terms and Conditions”) of the company Greus s.r.o., with its registered office at Tvrdého 643, Letňany, 199 00 Praha 9, Company ID No.: 099 78 151, registered in the Commercial Register maintained by the Municipal Court in Prague, Section C, File 370415 (hereinafter referred to as the “Seller”), govern, in accordance with Section 1751(1) of Act No. 89/2012 Coll., the Civil Code (hereinafter referred to as the “Civil Code”), the mutual rights and obligations of the contracting parties arising in connection with or on the basis of a purchase contract (hereinafter referred to as the “Purchase Contract”) concluded between the Seller and another natural or legal person (hereinafter referred to as the “Buyer”) through the Seller’s online store.
2.2. The online store is operated by the Seller on the website located at the internet address www.greus.com (hereinafter referred to as the “Website”), through the Website interface (hereinafter referred to as the “Online Store Interface”).
2.3. These Terms and Conditions apply to both consumers and entrepreneurs. A consumer is any person who, outside the scope of their business activity or outside the scope of independent performance of their profession, concludes a contract with the Seller or otherwise deals with the Seller.
2.4. Provisions deviating from the Terms and Conditions may be agreed in the Purchase Contract. Deviating provisions in the Purchase Contract take precedence over the provisions of these Terms and Conditions.
2.5. The provisions of these Terms and Conditions form an integral part of the Purchase Contract. The Purchase Contract and the Terms and Conditions are drawn up in the Czech language.
2.6. The Seller may change or supplement the wording of these Terms and Conditions. This provision does not affect the rights and obligations arising during the effectiveness of the previous wording of the Terms and Conditions.
III. USER ACCOUNT
3.1. Based on the Buyer’s registration on the Website, the Buyer may access their user interface. From their user interface, the Buyer may order goods (hereinafter referred to as the “User Account”).
3.2. When registering on the Website and when ordering goods, the Buyer is obliged to provide all data correctly and truthfully. The Buyer is obliged to update the data stated in the User Account whenever they change.
3.3. Access to the User Account is secured by a username and password. The Buyer is obliged to maintain confidentiality regarding information necessary to access their User Account.
3.4. The Buyer is not entitled to allow third parties to use the User Account.
3.5. The Seller may cancel the User Account, in particular if the Buyer does not use their User Account for more than 24 months or if the Buyer breaches their obligations under the Purchase Contract.
IV. CONCLUSION OF THE PURCHASE CONTRACT
4.1. All presentation of goods placed in the Online Store Interface is of an informative nature and the Seller is not obliged to conclude a Purchase Contract regarding such goods.
4.2. The Online Store Interface contains information about goods, including the prices of individual goods. The prices of goods are stated including value added tax (VAT) and all related fees. The prices of goods remain valid for as long as they are displayed in the Online Store Interface.
4.3. To order goods, the Buyer fills in the order form in the Online Store Interface. The order form contains, in particular, information about the ordered goods, the method of payment of the purchase price of the goods, information about the required method of delivery of the ordered goods and information about the costs associated with the delivery of the goods.
4.4. Before sending the order to the Seller, the Buyer is allowed to check and change the data that the Buyer entered into the order. The Buyer submits the order to the Seller by clicking the relevant button.
4.5. The Seller shall confirm receipt of the order to the Buyer by e-mail without undue delay, to the Buyer’s e-mail address stated in the order.
4.6. The Seller is always entitled, depending on the nature of the order (quantity of goods, amount of the purchase price), to request additional confirmation of the order from the Buyer (for example in writing or by telephone).
4.7. The contractual relationship between the Seller and the Buyer arises upon delivery of the acceptance of the order (acceptance), which is sent by the Seller to the Buyer by e-mail.
4.8. The Buyer agrees to the use of distance communication means when concluding the Purchase Contract. Costs incurred by the Buyer when using distance communication means in connection with concluding the Purchase Contract are borne by the Buyer.
V. PRICE OF GOODS AND PAYMENT TERMS
5.1. The Buyer may pay the price of the goods and any costs associated with the delivery of the goods under the Purchase Contract to the Seller in the following ways:
- a) in cash upon personal pickup at the Seller’s premises;
- b) cashless by transfer to the Seller’s account number 6195408379/0800 (ČS), IBAN: CZ80 08000000006195408379, SWIFT/BIC: GIBACZPX;
- c) cash on delivery – payment in cash or by payment card upon receipt of the goods directly to the carrier;
5.2. Together with the purchase price, the Buyer is also obliged to pay the Seller the costs associated with the delivery of the goods in the agreed amount. Unless expressly stated otherwise, the purchase price also includes the costs associated with the delivery of the goods.
5.3. In the case of cash on delivery payment, the purchase price is payable upon receipt of the goods. In the case of cashless payment, the purchase price is payable within 7 days from the conclusion of the Purchase Contract.
5.4. In the case of cashless payment, the Buyer is obliged to pay the purchase price of the goods together with stating the variable symbol of the payment. The Buyer’s obligation to pay the purchase price is fulfilled at the moment the relevant amount is credited to the Seller’s account.
5.5. The Seller is entitled to request payment of the full purchase price even before dispatching the goods to the Buyer.
5.6. Any discounts on the price of the goods provided by the Seller to the Buyer cannot be combined, unless stated otherwise.
5.7. The Seller shall issue a tax document – an invoice – to the Buyer regarding payments made on the basis of the Purchase Contract. The Seller is a VAT payer. The Seller shall issue the tax document to the Buyer after payment of the price of the goods and shall send it in electronic form to the Buyer’s electronic address.
5.8. According to the Act on the Registration of Sales, the Seller is obliged to issue the Buyer a receipt. At the same time, the Seller is obliged to register the received sales with the tax administrator online; in the event of a technical failure, no later than within 48 hours.
VI. WITHDRAWAL FROM THE PURCHASE CONTRACT BY THE CONSUMER
6.1. The Buyer who is a consumer has, in accordance with Section 1829(1) of the Civil Code, the right to withdraw from the contract within 14 days of receipt of the goods, without stating any reason and without any penalty.
6.2. The withdrawal period runs from the day on which the Buyer or a third party designated by the Buyer takes delivery of the last item of goods.
6.3. Withdrawal from the contract must be sent to the Seller within the period specified in clause 6.1.
6.4. The Buyer may use the model form provided by the Seller to withdraw from the contract. The Buyer may send the withdrawal from the contract to the address of the Seller’s premises or to the Seller’s e-mail address info@greus.com.
6.5. In the event of withdrawal from the contract, the Buyer shall return the goods to the Seller complete, in the original packaging, including all delivered documentation, undamaged and unused, clean.
6.6. The Seller shall return to the Buyer the funds received from the Buyer within 14 days of the Buyer’s withdrawal from the contract, in the same manner as the Seller received them from the Buyer.
6.7. The Seller is not obliged to return the received funds to the Buyer earlier than the Buyer hands over the goods to the Seller or proves that the goods have been sent to the Seller.
6.8. The costs of returning the goods are borne by the Buyer.
6.9. If the returned goods are damaged due to a breach of the Buyer’s obligations, the Seller is entitled to assert a claim for compensation for the reduced value of the goods against the Buyer and offset it against the refunded amount.
6.10. The consumer may not withdraw from the contract in the cases specified in Section 1837 of the Civil Code, in particular:
- contracts for the supply of goods that have been modified according to the consumer’s wishes or for their person;
- contracts for the supply of goods that are subject to rapid deterioration;
- contracts for the supply of goods in sealed packaging that the consumer has removed from the packaging and for hygienic reasons it is not possible to return.
VII. TRANSPORT AND DELIVERY OF GOODS
7.1. The Seller shall deliver the goods to the Buyer within the following time limits:
- Goods in stock – dispatch within 2 business days
- Goods to order – dispatch within 30 business days (unless a different time limit is stated for the goods)
7.2. Delivery methods:
- Personal pickup – free of charge, at the Seller’s premises
- PPL – according to the current price list
- GLS – according to the current price list
- DPD – according to the current price list
- Toptrans – for larger shipments
- Individual transport – for special shipments (doors, large items)
7.3. Current shipping prices are listed on the website www.greus.com in the "Payment and Delivery" section.
7.4. Together with the goods, the Buyer will receive a tax document (invoice), warranty certificate, instructions for use (if required), certificates (if required).
7.5. The Buyer is obliged to accept the goods upon delivery and check the integrity of the shipment packaging. In the event of any defects, the Buyer is obliged to notify the carrier and the Seller without undue delay.
VIII. RIGHTS ARISING FROM DEFECTIVE PERFORMANCE – COMPLAINTS
8.1. The rights and obligations of the contracting parties regarding rights arising from defective performance are governed by the relevant generally binding legal regulations (in particular Sections 1914 to 1925, Sections 2099 to 2117 and Sections 2161 to 2174 of the Civil Code).
8.2. The Seller is liable to the Buyer that the goods have no defects upon receipt. In particular, the Seller is liable to the Buyer that at the time the Buyer received the goods, the goods have the characteristics agreed by the parties, the goods are suitable for the purpose stated by the Seller, the goods correspond in quality or design, are in the appropriate quantity, measure or weight, and the goods meet the requirements of legal regulations.
8.3. The Buyer is entitled to exercise the right from a defect that occurs in consumer goods within twenty-four months of receipt (warranty period).
8.4. In the event of a defect, the Buyer may submit a complaint to the Seller and request, at their choice, replacement of the goods with new ones, repair of the goods, a reasonable discount from the purchase price, or withdrawal from the contract (refund).
8.5. The Seller is obliged to handle the complaint within 30 days of its submission, unless the Buyer and the Seller agree on a longer period.
8.6. The Buyer may lodge a complaint in person at the Seller’s premises, send the goods by post with a description of the defect to the address of the premises, or by e-mail to info@greus.com (for preliminary consultation).
8.7. A proof of purchase (invoice, receipt), a description of the defect and a request for the method of handling the complaint must be attached to the complaint.
8.8. The warranty period is extended by the period from the submission of the complaint until it is resolved.
IX. PROTECTION OF PERSONAL DATA (GDPR)
9.1. The controller of personal data is Greus s.r.o., Company ID: 099 78 151, with its registered office at Tvrdého 643, Letňany, 199 00 Praha 9.
9.2. The Seller processes the Buyer’s personal data to the extent necessary for concluding and fulfilling the Purchase Contract, processing the order, delivering the goods, handling complaints and keeping accounting records.
9.3. The legal basis for processing personal data is performance of the contract (Art. 6(1)(b) GDPR), performance of legal obligations (Art. 6(1)(c) GDPR).
9.4. Personal data are processed in the following scope: first name, last name, address, e-mail, phone number, Company ID, VAT ID.
9.5. Personal data will be processed for the time necessary to fulfill the contract and further for 24 months (warranty period) and for the period stipulated by legal regulations (5 years for accounting documents, 10 years for tax documents).
9.6. The Buyer has the right to access their personal data, rectify them, erase them, restrict processing, the right to data portability and the right to object to processing. The Buyer also has the right to lodge a complaint with the Office for Personal Data Protection.
X. FINAL PROVISIONS
10.1. If the relationship established by the Purchase Contract contains an international element, the parties agree that the relationship shall be governed by Czech law. This does not affect the consumer’s rights arising from generally binding legal regulations.
10.2. If any provision of the Terms and Conditions is invalid or ineffective, the provision whose meaning is as close as possible to the invalid provision shall replace the invalid provisions.
10.3. The Czech Trade Inspection Authority, with its registered office at Štěpánská 567/15, 120 00 Praha 2, Company ID: 000 20 869, website: www.coi.cz, is competent for out-of-court settlement of consumer disputes arising from the Purchase Contract.
10.4. The Seller is authorised to sell goods on the basis of a trade licence. Trade inspection is carried out within its competence by the relevant trade licensing office.
10.5. The consumer has the right to initiate out-of-court dispute resolution online through the ODR platform available on the website ec.europa.eu/consumers/odr/.
10.6. These Terms and Conditions are valid and effective from 1 January 2026.